Player Wellbeing · PAGCOR Compliant · 21+ Only

Responsible Gaming
at okbey

okbey believes that gambling should always be entertainment — something enjoyable, budgeted, and in control. We're not just saying that because PAGCOR requires it. We say it because half a million Filipino players trust this platform, and that trust comes with a real obligation to protect the people in our community who need it.

Struggling with gambling? If you or someone you know is experiencing problems with gambling, please stop playing and contact our 24/7 support team via live chat on the platform. Tools to help you take a break — including immediate self-exclusion — are available from your Account Settings right now. You don't need to wait.

PAGCOR Regulated Platform
21+ Age Restriction Enforced
Instant Self-Exclusion Available
Deposit & Loss Limits
24/7 Player Support
Responsible Gaming Dashboard

21+ Is Not a Suggestion

The 21-year minimum age for online gambling in the Philippines is a hard legal requirement set by PAGCOR — not a recommended guideline. okbey enforces this without exception, and every account on the platform is subject to identity verification before withdrawal functionality is unlocked.

Age verification isn't just about checking a box for compliance. It's about making sure that a 17-year-old in Cebu who finds the platform through social media can't end up wagering money that should be going toward school. That matters to us genuinely, not just on paper.

21+

okbey's Age Verification Process

All okbey accounts require the following to activate full platform functionality, including withdrawals:

  • Valid Philippine government-issued photo ID — PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, or PRC ID are accepted.
  • Date of birth on the submitted ID must confirm the account holder is 21 years of age or older at the time of registration.
  • The name on the submitted ID must match the name provided during account registration exactly.
  • okbey reserves the right to request additional age verification documentation at any time if there is reasonable doubt about an account holder's age.
  • Any account where the holder is found to be under 21 years of age will be immediately and permanently suspended. All funds will be managed in accordance with PAGCOR regulatory requirements.
If you are aware of a minor who has accessed the okbey platform, please report this immediately to our support team. This is taken seriously and investigated promptly.

okbey's Responsible Gaming Toolkit

Every tool below is accessible directly from your okbey Account Settings after login. None of them require you to contact support first — they're there for you to use immediately, whenever you need them.

Deposit Limits

Set a maximum amount you can deposit into your okbey account on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately for reductions. Increases take 24 hours to activate — a deliberate cooling-off built into the system to prevent impulsive limit increases.

Instant Activation
Loss Limits

Cap the amount you can lose across all games in a daily, weekly, or monthly period. When your loss limit is reached, the platform pauses your ability to place further bets until the period resets. This is one of the most direct ways to keep gambling within a budget you've pre-decided on.

Instant Activation
Session Time Reminders

Set a reminder that pops up after you've been on the okbey platform for a configured duration — 30 minutes, 1 hour, 2 hours, or a custom interval. The reminder doesn't force you to stop, but it breaks the immersion long enough for a genuine check-in on how long you've been playing.

Configurable
Cooling-Off Period

Take a structured break from the okbey platform for 1, 3, 7, 14, or 30 days. During a cooling-off period, your account is suspended — you cannot log in, deposit, or place bets. The period runs its full duration and cannot be shortened once activated. Withdrawals of existing balances remain available.

Irreversible During Period
Self-Exclusion

Exclude yourself from okbey for a defined period ranging from 30 days to 180 days, or permanently. Self-exclusion is immediate and irrevocable for its duration. okbey will not accept deposits, bets, or re-activate your account during a self-exclusion period, regardless of the reason given for early reinstatement.

Full Account Suspension
Activity Statement

View a full record of your betting activity, deposits, withdrawals, and net gaming result for any time period through the Account History feature in your okbey dashboard. Seeing your actual history — not just wins, but the complete picture — is one of the most grounding tools available to any player.

Always Available

How to access your Responsible Gaming tools: Log in to your okbey account, navigate to Account Settings, and select the "Responsible Gaming" section. All tools listed above are available directly from that page without needing to contact support.

Alternatively, contact our 24/7 support team via live chat within the platform and request that any specific limit or exclusion be applied immediately by our team on your behalf.

How to Exclude Yourself from okbey

Self-exclusion is the most complete responsible gaming tool available on the okbey platform. It's designed to be quick to activate and impossible to reverse during its active period — because that's exactly what makes it effective when someone genuinely needs it.

Choose from the following self-exclusion durations:

30
Days
60
Days
90
Days
180
Days
Perm.
Permanent

Step-by-Step: Activating Self-Exclusion

1
Log In to Your okbey Account

Navigate to okbey.co and sign in to your registered account. You can also request self-exclusion directly via live chat without logging in — just contact support and confirm your identity.

2
Open Account Settings

Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu. This is where all responsible gaming controls are centralized.

3
Navigate to "Responsible Gaming"

Within Account Settings, find and select the "Responsible Gaming" section. You'll see all available tools: deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion.

4
Select "Self-Exclusion" and Choose Duration

Click "Self-Exclusion," then choose your preferred exclusion duration: 30, 60, 90, or 180 days, or permanent. Read the confirmation details carefully before proceeding.

5
Confirm Your Decision

Enter your account password to confirm. Self-exclusion is activated immediately upon confirmation. You will receive a confirmation notification. Any existing withdrawable balance remains accessible through our support team during the exclusion period.

Warning Signs of Problem Gambling

Problem gambling doesn't always look dramatic from the outside. These are the patterns that okbey's responsible gaming team watches for — and that you should watch for in yourself or someone close to you.

Chasing Losses

Returning to gambling specifically to win back money already lost — increasing bet sizes to recover previous losses faster. This is one of the earliest and most consistent indicators of problematic play patterns.

Gambling Beyond Your Budget

Depositing money that was set aside for rent, utilities, groceries, or loan payments. When okbey funds come from money that already had a purpose elsewhere, that's a boundary that's been crossed.

Hiding Gambling Activity

Concealing gaming sessions, deposits, or losses from family members or close friends. The secrecy itself — separate from the gambling amounts — is worth taking seriously as a warning sign.

Inability to Stop or Set Limits

Repeatedly telling yourself "just one more bet" after a pre-set stopping point. Or setting deposit and time limits but finding workarounds or feeling strongly compelled to override them.

Gambling to Escape Problems

Using gambling sessions as a primary way to escape stress, anxiety, personal problems, or boredom — rather than as a form of entertainment for its own sake. This shift in motivation matters.

Impact on Relationships and Work

When gambling time, financial losses, or the emotional state surrounding gambling starts affecting your job, studies, or relationships with family and friends — this is a clear sign to step back.

Ask Yourself These Questions

This is a personal, informal check-in — not a clinical diagnostic tool. But answering honestly can help you get a clearer picture of your relationship with gambling on okbey or any other platform.

If you find yourself answering "yes" to several of these questions, that's worth taking seriously. It doesn't mean you have a gambling disorder — but it is a signal worth acting on, either by using okbey's built-in responsible gaming tools or by seeking additional support.

okbey's support team is available 24/7 and can connect you with tools and resources. There's no judgment in reaching out — our team has handled these conversations many times and will respond with respect.

Q1.

Have you ever gambled with money that was originally set aside for something else — like rent, groceries, load, or paying back someone you owe?

Q2.

Do you find yourself thinking about gambling frequently throughout the day — planning your next session, calculating what you could win, or replaying past losses?

Q3.

Have you ever gone back to gambling specifically to try to win back money you lost in a previous session?

Q4.

Do you feel restless, irritable, or anxious when you haven't been able to gamble, or when you've tried to cut back?

Q5.

Have you kept the extent of your gambling — how often, how much, or how much you've lost — secret from people close to you?

Q6.

Has gambling ever caused problems with your family, your work or studies, or your financial situation in a way that worried you?

Q7.

Have you ever tried to stop gambling — or told yourself you would stop — but found yourself unable to stick to that decision?

Answering "yes" to two or more of these questions is a signal worth acting on. Please use okbey's responsible gaming tools or contact our 24/7 support team. You can also reach out to PAGCOR's responsible gaming unit for independent guidance — details are in the section below.

PAGCOR and Player Support Resources

okbey's internal tools are one part of the responsible gaming picture. For players who need independent support beyond what an operator provides, PAGCOR and other organizations offer dedicated resources for Filipino players.

PAGCOR

PAGCOR Responsible Gaming Program

PAGCOR, the Philippine Amusement and Gaming Corporation, operates a dedicated responsible gaming framework for all licensed online gaming operators in the Philippines. As an authorized okbey platform, we are fully aligned with PAGCOR's responsible gaming standards.

PAGCOR's responsible gaming program covers player protection requirements, operator obligations, and national exclusion mechanisms that apply across all PAGCOR-licensed platforms simultaneously. Filipino players can engage with PAGCOR directly for independent guidance on responsible gaming — PAGCOR operates as the regulatory authority independent from any operator including okbey.

okbey Support

okbey's 24/7 Player Support

Our support team is available around the clock through the live chat feature inside the platform. For responsible gaming matters specifically:

  • Immediate deposit or loss limit activation
  • Cooling-off period or self-exclusion setup
  • Account history and activity review
  • Guidance on which responsible gaming tool fits your situation
  • Support for family members concerned about a loved one

You can also send a direct message to [email protected] — mark your message "Responsible Gaming" and our dedicated team member will respond as a priority.

Our Commitment

okbey's Responsible Gaming Obligations

As a PAGCOR-licensed operator, okbey is required to — and does — fulfill the following responsible gaming obligations for all Philippine players:

  • Enforce the 21+ age restriction with KYC verification
  • Provide self-exclusion tools and honor them without exception
  • Train support staff to recognize and respond to problem gambling indicators
  • Display responsible gaming information prominently on the platform
  • Submit player protection reports to PAGCOR as required
  • Refuse to market to players who have self-excluded

A Note From the okbey Team

We know that no platform-side tool is a substitute for real support when someone is genuinely struggling. The responsible gaming tools on okbey exist to help players who want to take control of their habits — they're not a replacement for professional help when that's what's actually needed.

If you or someone you know is at a point where gambling is causing serious harm, please reach out beyond us. Talk to a counselor, a doctor, or a trusted family member. The most important thing is getting the right support — not protecting your relationship with any gambling platform, including okbey.

Email our responsible gaming team:

[email protected]

Mark subject: Responsible Gaming

Play on okbey — Responsibly

Games are more fun when they're in control. If you're comfortable with your limits and ready to explore the platform, create your okbey account today and enjoy everything the Philippines' most trusted regulated casino has to offer.

Must be 21 years of age or older. PAGCOR regulated. Gambling is for entertainment purposes only. Please gamble responsibly.